NSL, emergency call and service control center
Fast response, 24/7 monitoring
State-of-the-art technology: security with the NSL from CIBORIUS
In our own emergency call and service control center in Frankfurt am Main, we coordinate thousands of emergency call, fault, fire and burglary reports throughout Germany every day, around the clock, seven days a week.
Emergency call & service control center – FAQ: Frequently asked questions
What role does technology play in a modern emergency call and service control centre?
Modern technologies, such as automated alarm processing, GPS tracking and intelligent analysis tools, significantly improve the efficiency and accuracy of NSL services. AI-supported data evaluation and image analysis are now also standard features of the CIBORIUS NSL.
Does an emergency call and service control centre only offer alarm monitoring?
No, in addition to alarm monitoring, an NSL can offer a wide range of additional services, such as video surveillance, intervention coordination, remote maintenance of security systems and much more.
What is an emergency call and service control centre?
An emergency call and service control centre (NSL) is a state-of-the-art facility that is staffed around the clock and serves as a central point of contact for security issues. The NSL not only receives emergency calls, but also monitors all security systems, coordinates alarms and provides comprehensive support in security-relevant situations.
Our customers benefit from the advantages of our own NSL
Direct, modern, professional – with our certified emergency call and service control centers, our customers enjoy a first-class and, above all, secure service.
CIBORIUS employees can access several locations and customers simultaneously via remote monitoring.
In the event of an emergency, they take calls and reports, establish contact with security staff on site or with the police and fire department and initiate the necessary intervention measures.
Of course, it is also possible to use video to address unauthorized intruders or suspicious persons and prevent them from committing further crimes, as well as to create and secure important evidence.
When the emergency call and service control center is needed, calm is required.
The correct assessment of the situation and the corresponding objective decisions are the recipe for success in our work.
CIBORIUS employees undergo training as NSL specialists at VdS Schadenverhütung GmbH in order to be able to react confidently and with a cool head in tense situations.
Our security measures follow a constantly evolving alarm and intervention plan, which is strictly adhered to in all incidents.
The advantages of an NSL connection
- Effective processing of numerous locations
- Specially trained intervention staff
- Cooperation with the police and fire department
- Round-the-clock monitoring seven days a week
- Receipt and processing of fault reports, fire alarms, emergency call reports, burglar alarms and other incidents
- Strict alarm and intervention plan
- Complete logging of incidents and measures
React quickly
Act safely
Security without compromise: Control center for companies, public institutions and private individuals
Monitoring & alarm monitoring
- Monitoring and management of various security systems.
- Intrusion, fire and hold-up alarm systems.
- Video surveillance and remote systems.
- Elevator emergency call systems.
- Personal emergency call systems and hold-up systems.
- Fault reporting systems.
- Reception of technical alarms.
Remote services
- Remote access to intruder alarm systems (e.g. programming detectors, arming/disarming, log file evaluation).
- Transponder programming (e.g. blocking access authorizations, new creation, dispatch).
Service telephone
- Acceptance of service orders by telephone and e-mail on behalf of the customer.
- Forwarding of service orders to the customer’s contractors in accordance with the customer’s wishes.
Further services
- Intervention services in the event of security incidents.
- Special monitoring and special controls.
- Mobile services for external control centers.
- Management and storage of locking devices (keys, transponders).
Our locations: Experienced in property protection
Property security is a central component of CIBORIUS Security. With our extensive experience from hundreds of projects and a deep understanding of your needs, we are the ideal partner for your security. Contact us for a customized solution.
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